frequently
asked questions
where
is your shop?
when
should I start planning my flowers?
what
are the booking and ordering procedures with lilylane designs?
what
are your consultation hours?
what
happens if the flower that I want is not going to be in
season during my wedding?
do
you provide delivery?
what
do i do when my flowers arrive?
i
live interstate/overseas and will be getting married in
Sydney, is it possible to arrange flowers from abroad with
lilylane designs?
what
are your payment terms?
do
you provide throw away bouquet?
where
is your shop?
we
do not have a shopfront. lilylane designs is a home based
business. consultation will take place at our studio in
Bondi Junction. all the beautiful arrangements are done
in a workshop in Kingsford. wedding and corporate is our
core business. what this means is there is no shopfront
distraction and more time to concentrate on you to provide
a better service. this also means lower overheads to give
you more value for your money.
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when
should I start planning my flowers?
when you have decided on your own wedding dress, your bridesmaid's
dress, colour theme, ceremony and reception venue, it is
a good time to start thinking and planning for your flowers.
please contact us to book for a consultation.
your
first 60 minute consultation is obligation free and free
of charge. however, we reserve the right to charge fees
if further consultation is requested by client. To best
utilise your consultation time we will suggest you to first
make a list of things that you will possibly need and think
about your colour scheme prior to your consultation. please
also check under our flower
tip section to give you some ideas
also
please be aware a quotation provided by lilylane designs
after your consultation is not an indication that your date
has been secured with us. we will secure your date if a
50% deposit is placed with us on a "first desposit
first serve basis", we are not to be held liable for
any disappointment especially during the popular seasons.
please also refer to our payment terms.
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what
are the booking and ordering procedures with lilylane designs?
-
our consultations are by appointments only. consultation
takes place to go through porfolio of work, finding
out your requirements, and/or for us to suggest designs
and arrangements. (we provide a first 60 minute obligation free consultation free of charge. we reserve the right to charge fees for further consultation if requested by client)
-
a
formal quote is then provided via e-mail or fax.
-
a
formal quote provided to you does not mean your wedding
date has been booked. a date is only secured
when a deposit is placed.
-
when you are happy to proceed with the order a 50% deposit
is required to secure your date on a "first deposit
first serve basis".
-
payment
methods accepted - cash, cheque, internet or direct
transfer to business bank account. Please allow a few
working days for the cheque or transfer to clear. Sorry
no credit cards to keep our cost low so to provide you
with best value possible
-
Receipt
will be provided via email or fax upon confirmation
of the payment
-
an
email will be sent out requesting you to provide more
detailed personal information for planning purpose,
eg contact details and addresses, confirmation of delivery
time, etc
-
balance
of payment will be due 14 days prior to the event
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what
are your consultation hours?
generally
our consultations are as follow:
| mon
- thurs |
9:00am
to 8:00pm by appointment |
| sun |
by appointment |
if
you absolutely can not make it to these hours, please call
and see if we can sneak you in somewhere.
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what
happens if the flower that I want is not going to be in
season during my wedding?
flowers
are at their best during their natural season. while certain
flowers can be brought in from interstate and overseas,
lilylane designs will strongly recommend choosing a flower
that is going to be season during your wedding, not only
it's cost effective and reliable, but also you will have
flowers of their best quality which lilylane designs places
great emphasis on. If there is a possibility that your flower
might not be in season during your wedding, based on experience
and expertise, we will recommend using an alternate or second
choice of flower to resemble the theme you originally intended
to complete your day.
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do you provide delivery?
yes
we do. your flowers will be personally transported in an
air condition van, each item will be handled with upmost
care and attention to ensure they arrive at your door beautifully
and on time. your flowers will usually be delivered approximately
2 hours before you stepping out the door or when your photographer
arrives, a time will be agreed closer to the date of your
wedding.
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what do i do when my flowers arrive?
your
bouquets will arrive beautifully presented in a custom wedding
box ready for your photography, and your buttonholes and
corsages will be gift wrapped and labelled as such, what
a way to present them to your love ones to start the day!
if
your bouquets are natural stems, you may place your bouquet
in a jar/vase with small amount of water (about 1/2")
to keep the flowers hydrated until they are needed. if your
bouquet is wired, it will arrived covered with wet tissue
paper to keep it hydrated. always leave the box in a cool
place of the house, such as the bathtub
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i
live interstate/overseas and will be getting married in
Sydney, is it possible to arrange flowers from abroad with
lilylane designs?
you
certainly can! many brides have ordered flowers from abroad
and you may send pictures or explain what you would like
to have for your wedding via email, fax or over the phone,
and lilylane designs can also recommend suitable flowers
and designs for your wedding. lilylane designs will ensure
that you are being looked after while trying to arrange
everything from abroad. please also check the our accepted
payment methods before making enquiry.
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what
are your payment terms?
to
book your date of wedding a 50% deposit is required to
secure your date. the remaining balance will be payable
on or before 14 days of your event.
payment
methods accepted - cash, cheque, internet or direct transfer
to business bank account. Please allow a few working days
for the cheque or transfer to clear. we apologise for
no credit cards, this is to keep our cost low so to provide
you with best value possible.
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do you provide throw away bouquet?
yes,
you will be given a free posy to throw away on the day if
your order value exceeds $400. please ask for the throw
away posy if you need one while you are having your consultation.
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post
wedding memories
lilylane
designs will be thrilled to share your happy memories of
your wedding day. we will feel honoured and appreciate you
coming back to show us some lovely photos of your wedding
or stories to tell. so don't be shy to show us, email or
send some photos to us. picture says a thousand words and
will give us a different perspective of the work we do and
allow us to serve customers better. we respect your privacy
and your photos will not be used or published in any way
unless your permission is given.
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